What we do | Pianosa

More about what we do to help small business

Pianosa is a boutique consultancy dedicated to helping small businesses use technology to save time, improve process and delight customers.

Below are some of the more common reasons companies reach out to us, but we are happy to offer a hand with anything tech related - ranging from automation projects, to data analysis deep dives, to fixing poor implementations, to something as simple as setting up a digital newsletter.

Whatever your needs, get in touch for a coffee and a chat to discuss your business and how we can best help you out.

Boost efficiency.

Save time and money on everyday tasks

By leveraging automation and workflows, you and your team could save hours every week on repetitive tasks.

Reduce data quality issues

Manual data entry = mistakes creeping in. We help to set up automated data pipelines so that you never have to rekey the same info into multiple systems ever again.

Enhance staff training

Configure internal knowledge bases (sometimes called 'wikis') to store all your training material - including the technical training info we provide when we set you up!

Grow internal collaboration

Avoid endless copy-all email chains. Utilise next-gen messaging and project management tools to make sure everyone knows where to find the info they need, and has the answers to all their questions just a click away.

Supercharge customer acquisition.

Implement a CRM & sales tools

Gain a deep understanding of your current pipeline and leverage automation to never miss a follow up again!

Leverage marketing automation

Sales is a never ending job, but you can make it easier by implementing tools such as chatbots, autoresponders and content planners to help fill the funnel while you sleep.

Measure effectiveness, fuel growth

Stop hoping for a 'good month' and start learning what makes your potential customers tick. Use data and feedback tools to measure customer experience and focus on growing the right way.

Innovate through data

Intuition is important, but its only one piece of the puzzle. Use cutting edge BI and analysis tools to find new ideas, measure progress, and backtest theoretical scenarios.

Improve customer experience.

Provide best in class support

Good support can make the difference between a one-star review and a repeat order. The right support software and framework can help turn your customers into your biggest fans.

Offer fully digital payment

Online payment is almost a necessity these days. Stop asking your customers for card details via email or phone, and avoid a security nightmare waiting to happen.

Optimise your website for 2020

More people now browse on mobile than desktop, and voice search is rapidly growing - yet most company websites are dinosaurs that were horrible even before this was the case. We help you make sure it is easy for your customers to find exactly the information they need, when they need it.

Remove friction

So many businesses are still stuck with old processes shoehorned into new technology. We can help you implement modern tools (like esignatures, mobile webforms, and searchable interactive training material) to remove friction and improve user experience.

What we don't do.

Pianosa is a small indie consultancy, and so due to the bureaucratic overheads and the slow pace of implementation we generally avoid working with larger businesses (roughly >100 staff seems to be the line in our experience).

Similarly, if you have your heart set on going with one of the big enterprise software solutions (like MS Dynamics, Salesforce, etc), we can absolutely help you scope out the project, asses your goals, and do your feasibility. But these products are incredibly (and in our opinion unnecessarily) complicated, and as such we generally insist pointing you towards a specialist provider for the implementation work.

And that's pretty much it! If you're a small business looking to use tech to make you, your staff and your customers happier, get in touch for a coffee and a chat to see how we can help.