Pianosa

We help small business use tech to improve efficiency, save money, and make their staff and customers happier

Hi there! We're Pianosa, an indie consultancy helping businesses implement technology in a relaxed, sustainable way to drive real process change.

Lets talk!

Learn more

Process improvement & automation

Detailed process analysis and improvement metrics defined before we touch the tech stack.

Remote work transition

The move to remote work during the COVID-19 situation has been tough on a lot of businesses - we can help get things back on track.

Data cleansing & analytics

We can sort out your data and help you find insights you never even considered before.

Ongoing support & training

The implementation is just the first step. We are experts in guiding your staff through the change and providing ongoing tech support.

Process Improvement

Process improvement supported by tech (not the other way around)

The key to any good implementation is understanding the job to be done. Once the ideal workflow is defined, then you can pick the right technology for the role.

Unfortunately, all too often businesses decide on the tech first, then try to shoehorn their existing processes into it - which generally does not end well for the staff, your customers, or the business itself.

Thats why Pianosa, we insist on starting every engagement with a detailed discovery workshop. These workshops are incredibly valuable to help find out exactly what your pain points are goals are, and which tools we can use to make improvements. Every workshop results in a detailed 'to-be' process plan - yours even if you choose not to go with us for the actual implentation.

Its one of the many ways we try to align to your best outcome - head over to the about us page to learn more about how we do things.

Things not quite right after your move to remote?
We can help.

The rapid COVID-19 driven move to remote work has been incredibly disruptive to many businesses. Communicating, training, hiring and just about everything else are now being done over video and chat, leading to big productivity and morale issues.

We can bring order to the neverending zoom meetings and help boost effectiveness whilst keeping your staff happier than ever.

Reach out to find out how

Tech Implementation

Got a spreadsheet for that?
There’s a better way…

Peel back the the veil and look into the office of just about any buisness, and you will find the majority of the critical business processes running on a patchwork of spreadsheets, emails and knowledge inside a few key staff's heads. It may work (just), but you are one deleted file or unexpected sick leave away from disaster.

Thankfully, though, there is a better way. See below for some of examples of ways we have helped businesses just like yours.

Enhance customer experience.

Use helpdesk and chat tools to let your customer communicate with you seamlessly. Modernise your website with digital payments, portals and help material so they dont have to!
Save hours with integrations & automations.

Manual data entry and constant reminder notifications are time and money flushed down the toilet. If a process can be clearly defined, it can be automated - letting your staff focus on bringing value, not doing grunt work.
Measure sales & marketing effectiveness.

Leverage CRMs, email marketing and social media automation to streamline and optimise your sales and marketing efforts.
Sounds good?

This is only a very small part of what we do. Click the link below to see what else we can help with!

What we do

Get in touch

No-one with tech skills in your business?
No problems!

One of the biggest concerns for most of our prospective clients is how they are going to keep things running after the implementation is over.

We help bridge this gap by providing:

A comprehensive knowledge base, including videos and step by step guides on how to use your new tools.
Extensive handover training.
If you want it, ongoing support and training services on a no-contract monthly basis.

Get in touch to learn more.